Everything about how we collect, store, and protect your personal data — explained transparently, right here.
Last Updated: January 2026When you register with 2uul, the information you provide includes your full name, date of birth, email address, and mobile number. In some cases, your national ID or passport details may also be required for age verification. Any profile photo or additional information you add is also collected. Security question answers provided for account recovery are stored securely with us. This information is used solely to verify your identity and manage your account. Under no circumstances is this data sold to third parties for marketing purposes.
When you use the 2uul platform, your device type, operating system, and browser name and version are collected automatically. Your IP address and approximate geographic location are used for site security monitoring. Session duration, pages visited, and time spent on the site are also logged. For mobile users, device ID and app version may be collected as well. This technical data is primarily used to improve platform performance and resolve issues quickly. It also plays an important role in making your browsing experience smoother and more personalized.
When you make a deposit or withdrawal on 2uul, we collect the relevant payment details — such as your bKash, Nagad, or Rocket mobile number, or partial bank account information. Full card numbers and PINs are never stored on our servers; they are processed in encrypted form through the payment gateway. A record of each transaction amount (BDT / ৳), date, time, and status is maintained. This data is retained for a defined period as required by law for anti-money laundering and fraud prevention purposes. 2uul uses industry-standard encryption and access controls to keep all financial data secure.
We collect behavioral data including which games or sports events you have bet on, how much time you have spent on the platform, and which features you use most. This data is primarily used to personalize your experience and show you relevant offers. It is also analyzed to detect unusual betting patterns under our Responsible Gaming policy. Your gaming history and win/loss records are accessible at any time from your account dashboard. Aggregated versions of this data inform new feature planning, with no individual identity ever exposed.
2uul collects your data only for specific, legitimate purposes. Below, we clearly explain every reason we use the information we collect.
The information you provide is used to create your account, secure your login, and verify your age. Identity verification is essential for preventing fraudulent activity and for your own protection. When you log in from a new device, your mobile number or email is used as part of the two-factor authentication process.
Your payment information is needed to process deposits and withdrawals accurately and without delay. This data is also essential for resolving transaction disputes and maintaining financial records. We are legally required to retain transaction data for a specified period in compliance with Bangladesh's financial regulations.
When you contact support, your account and transaction history are used to resolve your issue as efficiently as possible. Your contact details are used to send important updates, security alerts, and account-related notifications via email or SMS. You can opt out of promotional messages at any time, though critical security notifications cannot be disabled.
2uul analyzes aggregated user behavior to identify platform issues and plan new features. All such analysis is done on an aggregate and anonymized basis — no individual user is ever singled out. This data also plays an important role in improving Responsible Gaming features.
When you visit the 2uul website, certain cookies are stored in your browser. Cookies are small text files that help remember your browsing preferences and keep your login session active. We primarily use three types of cookies — essential, functional, and analytics.
Essential cookies are required for the site to function properly and cannot be disabled. Functional cookies remember your language preferences and session data. Analytics cookies help us improve the platform and can be turned off at any time. We do not use third-party advertising or tracking cookies, and your data is never shared with any ad network.
You can delete cookies or block new ones at any time through your browser settings. Keep in mind that disabling all cookies may affect certain features, such as staying logged in or receiving a personalized experience. When you first visit our site, you will be given the option to manage your cookie preferences.
Login sessions, security tokens — cannot be disabled
Saving language preferences and user settings
Page view & click analytics — can be disabled
2uul does not use third-party advertising cookies
2uul retains your personal data for as long as your account remains active. After account closure, financial transaction records must be kept for a legally mandated period under Bangladesh's regulations. Transaction data is generally retained for up to five to seven years, subject to change if regulations are updated. Gaming activity data is automatically deleted two years after account closure. For long-inactive accounts, we notify the user in advance by email or SMS, and the account is deactivated if there is no response within the specified period. If you request deletion of your data, all information not subject to legal retention obligations will be erased as promptly as possible.
2uul protects your data using industry-standard SSL/TLS encryption, securing all communication between your browser and our servers. Passwords are always stored using one-way hashing, meaning our staff cannot view your password under any circumstances. Our server infrastructure is hosted in secure data centers and undergoes regular security audits. Suspicious login attempts on your account trigger automatic alerts, and accounts may be temporarily locked if unusual activity is detected. Internal staff access to data is strictly controlled through role-based permissions. In the event of a security breach, we are committed to notifying affected users within 72 hours.
2uul never sells your personal data or shares it with third parties without a valid reason. However, there are limited circumstances where sharing with specific third parties is necessary, and we outline each of these transparently below.
Necessary data is shared with the relevant payment gateways to process transactions via bKash, Nagad, Rocket, or bank transfer. These service providers operate under their own privacy policies and adhere to international data protection standards. Only the minimum information required to complete a transaction is shared.
Your data may be disclosed to government authorities or courts in compliance with legal obligations under Bangladesh law. 2uul is legally required to comply with applicable anti-money laundering regulations and to report suspicious financial activity. Any such data transfer is carried out strictly on the basis of a written legal order.
Limited data may be shared with trusted technology partners for infrastructure services such as cloud hosting, email delivery, and customer support software. Strict Data Protection Agreements (DPAs) are in place with all such partners. They may only use your data to provide the specific service contracted and are not permitted to use it for any purpose of their own.
2uul believes you should always be in control of your own data. Below is a full breakdown of all the rights you have over your information.
You have the right to view all personal data stored in your account. Your profile, transaction history, and gaming records are accessible directly from your account settings. If you need additional information, please contact our support team.
You have the full right to correct any inaccurate or incomplete information in your profile. Most details — including your name, email, and mobile number — can be updated directly from your account settings. Changes to identity verification documents may require assistance from the support team.
When closing your account, you may request that your personal data be deleted. All data not subject to legal retention obligations (such as financial records) will be erased as promptly as possible. A confirmation will be sent to you once the deletion process is complete.
You can request a copy of the personal data stored in your account. Data is typically provided in a machine-readable format (such as CSV or JSON). We aim to fulfill such requests within 30 business days of receipt.
You have the right to object to your data being used for specific purposes. To stop receiving marketing communications in particular, use the unsubscribe link at the bottom of any email or contact our support team. We will act on your objection as quickly as possible.
If you have any concerns or complaints about how your data is handled, please contact the 2uul support team directly. We take every complaint seriously and aim to respond within 5 business days. If you are not satisfied with the resolution, you also have the right to lodge a complaint with the relevant regulatory authority.
2uul reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised and registered users will be notified via email or in-app notification. For significant changes, at least 14 days' notice will be given before they take effect. Continued use of the platform after an update constitutes acceptance of the revised policy. To view previous versions of the policy, contact our support team — we maintain an archive. Every change is carefully reviewed with user interests in mind.
The 2uul support team is always available for any questions, requests, or complaints regarding this Privacy Policy. You can reach us directly by email at support@2uul.ws. Our live chat support is available 24/7, seven days a week. For data protection-related requests specifically, we aim to respond within 5 business days. Your privacy is our highest priority — 2uul is always here for you.
Your privacy is our responsibility at 2uul. Enjoy Sports Betting and games in a safe environment — get started today.